Terms & Conditions
Terms & Conditions
These Terms and Conditions shall apply to the provision of decorating services by English Barrett & Gray (“the Decorators”) to customers that require decorating services.
The Decorators accepts orders for her Services by phone or email.
When placing an Order the Customer shall set out, in detail, the Services required. Details required include the location and size of the Property, the number and type of rooms which are to be decorated, the type(s) of decorating required (e.g. painting, wallpapering etc.).
Once the Order is complete and submitted the Decorators shall prepare and submit a Quotation to the Customer either by email or first class post which shall set out the required Deposit and Fee, detailed in Clauses 2 and 3 respectively.
The Customer shall be free to make changes to the Order and Quotation prior to acceptance. The Customer may accept the Quotation by telephone, email or first class post.
At the time of accepting the Quotation or not more than 7 days thereafter the Customer shall be required to pay a Deposit to the Decorators. The Deposit shall be 20% of the quoted fee or a smaller amount agreed between the Decorator and the Client. Orders shall not be deemed confirmed until the Deposit is paid in full.
Subject to the provisions of Clause 6 the Deposit shall be non-refundable.
Fees and Payment
The Quoted Fee shall include the price payable for the Services and for the estimated parts or other goods required to render the Services.
The Decorators shall use her best and reasonable endeavours to use only the parts or other goods (and quantities thereof) set out in the Quotation and the Agreement; however if additional parts or other goods are required the Final Fee shall be adjusted to reflect this. Any such increases shall be kept to a minimum.
In the event that the price of parts or other goods or services increase during the period between the Customer’s acceptance of the Quotation and the commencement of the provision of the Services, the Decorators shall inform the Customer of such increase and of any difference in the Final Fee.
The Decorators shall invoice the Customer when the provision of the Services is complete, unless the duration of the job exceeds 5 working days. When the duration of the job exceeds 5 working days weekly invoices will be payable by the customer.
All invoices must be paid within 2 working days of receipt by the Customer.
Any sums which remain unpaid following the expiry of the time period set out in sub-Clause 4.5 shall incur interest on a daily basis at 5% above the base rate of Natwest Bank Plc obtaining at the time.
The Services shall be rendered in accordance with the specification set out in the accepted Quotation (as may be amended by mutual agreement from time to time).
The Decorators shall ensure that the Services are rendered with reasonable care and skill and to a reasonable standard which is commensurate with best practice in the interior decorating trade.
The Decorators shall ensure that she complies with any and all relevant codes of practice.
[The Decorators shall properly dispose of all waste that results from her rendering of the Services.]
Time shall not be of the essence in the rendering of the Services under these Terms and Conditions or under the Agreement.
If any consents, licenses or other permissions are needed from any third parties such as landlords, planning authorities, local authorities or similar, it shall be the Customer’s responsibility to obtain the same in advance of the commencement of the Services.
The Decorators may require the removal of certain furniture, fixtures and fittings in the Property prior to the commencement of the Services. Unless specifically agreed otherwise any such removal shall be the responsibility of the Customer.
The Customer shall ensure that the Decorators can access the Property at the Agreed Times to render the Services.
The Customer shall have the option of giving the Decorators a set of keys to the Property or being present at the Agreed Times to give the Decorators access. The Decorators warrants that all keys shall be kept safely and securely.
The Customer shall ensure that the Decorators have access to electrical outlets, sanitary facilities and a supply of hot and cold running water.
The Customer must give the Decorator at least 24hrs notice if the Decorators will be unable to provide the Services on a particular day or at a particular time. The Decorators will not invoice for cancelled Visits provided such notice is given. If less than 24hrs notice is given the Decorators shall invoice the Customer at her normal rate.
The Customer must supply the Decorators with valid parking permits for the duration of the work otherwise the Decorators shall invoice the Customer for any parking meters used along with any time wasted.
The Customer may cancel or reschedule the Job at any time before the Agreed Date. The following shall apply to cancellation or rescheduling:
If the Customer cancels the Job more than 28 days before the Agreed Date the Decorators shall issue a full refund of all sums paid, including the Deposit.
If the Customer reschedules the Job more than 28 days before the Agreed Date the Decorators shall retain all sums paid, including the Deposit and shall deduct all such sums from any related balance payable on the rescheduled Job.
If the Customer cancels the Job less than 28 days but more than 14 days before the Agreed Date the Decorators shall refund any sums paid less the Deposit.
If the Customer reschedules the Job less than 28 days but more than 14 days before the Agreed Date the Decorators shall retain any sums paid including the Deposit and shall deduct all such sums (excluding the Deposit) from any balance payable on the rescheduled Job. A new Deposit shall be payable on the rescheduled Job.
If the Customer cancels the Job less than 14 days before the Agreed Date the Decorators shall retain all sums paid and any outstanding sums shall become immediately payable. No refund shall be issued.
If the Customer reschedules the Job less than 14 days before the Agreed Date the Decorators shall retain all sums paid and any outstanding sums shall become immediately payable. No refund shall be issued and no sums paid will count toward the fees and Deposit payable on the rescheduled Job.
The Decorators may cancel the Job at any time before the Agreed Date and shall refund all sums paid, including the Deposit.
Liability, Indemnity and Insurance
The Decorator shall ensure that she has in place at all times suitable and valid insurance which shall include public liability insurance.
The Decorator’s total liability for any loss or damage caused as a result of her negligence or breach of these Terms and Conditions or of the Agreement shall be limited to £200.
The Decorator is not liable for any loss or damage suffered by the Customer which results from the Customer’s failure to follow any instructions given by the Decorator.
Nothing in these Terms and Conditions shall limit or exclude the Decorator’s liability for death or personal injury.
The Decorator shall indemnify the Customer against any costs, liability, damages, loss, claims or proceedings arising out of the Decorator’s rendering of the Services or any breach of these Terms and Conditions.
The Customer shall indemnify the Decorator against any costs, liability, damages, loss, claims or proceedings arising out of the Customer’s failure to meet any of its obligations or any other breach of these Terms and Conditions.
If the customer is thinking about or wants to cancel the contract, Which? Trusted Traders have agreed to the following process:
The customer may have a cooling-off period of at least 14 calendar days from the day the notice is sent, in which the customer can choose to cancel the contract and have any deposits returned.
As part of the “Cancellation of Contracts Made in a Consumer’s Home or Place of Work etc. Regulations”, the customer has the right to cancel the contract in writing within the notice given at the time the contract is made (standard cancellation notice).
As part of these regulations, any sum paid by or on behalf of the customer as part of the contact will be repayable except where the regulations provide otherwise.
As part of the “Consumer Protection (Distance Selling) Regulations 2000” consumers have the right to cancel certain contracts contacted from a distance, for example through a website.
Optional Customer Cancellation Notice form If you wish to cancel the contract you must do so in writing and deliver personally or send (which may be by electronic mail or post) this to the person named below. You may use the form on the attached sheet if you want to but you do not have to. Complete, detach and return this form only if you wish to cancel the contract.
Customer Cancellation Notice
Name: English Barrett Gray
Address: 67 Cavendish Road, London, N4 1RR
I/We hereby give notice that I/We wish to cancel my/our contract
Name of customer:
Address of customer:
OUR COMPLAINTS POLICY
We always endeavor to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 07773414472, or write to us at : 67 Cavendish Road, London N4 1RR or email us at : [email protected] and we aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.’
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution.
In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/